Returns & Exchanges

If you are not satisfied with an item purchased at Retr8bit you can return it to us within fourteen (14) days of receipt of item(s) for an exchange or refund by following the steps outlined below.

Items must be returned in their original condition in order to be accepted as a return.

Returned or exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.

Return postage must be paid via cheque or Paypal.

If you have any questions about the returns or exchange procedure, please contact our Customer Assistance – Please use the contact form HERE.


Convention Purchases

Unfortunately due to the nature of convention/exhibition selling, we cannot offer refunds on items that have been purchased at these events. We are however happy to offer exchanges upto twenty-one (21) days past the event end date. These can be processed either via the returns/exchanges methods outlined above, or by bringing the item back to us at another event.


Faulty Goods

All items are constructed to function within their intended usage. Each product is individually hand-crafted with mini Hama beads, so may not be identical to the listing display image: minor colour variations; thicknesses; finish detailing.

Very rarely, small errors can occur during the crafting process. Please email us with your issue and return your package to our address for inspection.

Please note, we only accept genuinely faulty goods and cannot be responsible for acceptable general wear and tear. Faults do not include breakage of the item which have been caused by excessive stress or customer misuse. Our specialists will either repair your faulty goods, advise of simple self-help repair methods, or replace as necessary.


Cancelling Your Order

Please note that once you place an order at Retr8bit you will have 24 hours from the time of purchase to cancel before it is fully processed and in production. Please contact customer assistance using the contact form if you wish to cancel an order.

If you have any further questions or queries, please contact customer assistance HERE.


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